Your Regency chauffeur will check your flight arrival status prior to leaving for the airport. Drivers will greet their clients in the baggage claim area at the bottom of the escalators, in front of the Avis rental car desk. Drivers will be at this location prior to the flights arrival and will hold a sign with the client or group name. They will assist clients with their luggage and confirm the drop off location.

If you are booking travel for a company, please be sure to give your clients the meeting location and Regency’s toll free number. We also like to have client’s cell phone number just in case the chauffeur does not make contact at the designated time and place.

Chauffeurs will make every attempt to locate a client. They will have them paged on the airport PA system and check with airline to confirm they were on the flight. Regency dispatch will attempt to contact the client’s home or office.

In the event a client can not find their driver, they should immediately call Regency’s office at 1-800-397-0071. Dispatch will radio the driver and put them in touch.

Hired vehicles are not permitted to wait on the curb outside baggage claim at Pittsburgh International Airport. Therefore, the driver will direct clients to the proper exit door where they will wait on the green curb. The driver will walk to the vehicle holding area and return to the green curb to pick up the client.

Leaving the airport and failing to call Regency can result in a no-show charge. The quoted price will be charged. It is essential that all clients be provided with our toll free number prior to their trip.